SpaCulture GmbH
Customer service · Maintenance & service

Your wellness.
Always ready to go.

We look after saunas, steam baths and wellness technology from almost all manufacturers – competently, quickly and digitally. Including facilities that were not built by us.

Report a fault In under 60 seconds, via QR code Book maintenance Request an appointment for your facility Knowledge base 100+ guides & error codes
Customer service +41 81 740 22 44 Mon–Fri 07:30–12:00 · 13:00–17:00
kundendienst@spaculture.swiss
Maintenance

Well maintained lasts longer.

After a certain period of operation, every facility needs care in order to work safely and reliably. Regular maintenance increases reliability and service life – and prevents your sauna evening from being cancelled.

This is what we check during maintenance

  • Stove, heating elements and stone filling
  • Sensors and safety cut-out
  • Controls and electrics
  • Steam generator, descaling and nozzles
  • Wood, benches, doors and seals
  • Lighting and accessories
  • Cleaning and hygiene
  • Documentation in your maintenance history

The exact scope depends on your facility.

Maintenance contract

Sign once, never think about it again.

We get in touch when your next maintenance is due – with regular inspections and preventive measures.

Request a maintenance contract
Modernisation

Is your facility a few years old already?

New controls and components make it more energy-efficient, more comfortable and future-proof.

Among others, we look after Harvia · EOS · Helo · Tylo · Repabad · Condair · Hygromatik · WDT · Kemitron
Digital service

Service that thinks ahead.

With our modern CMMS system we plan maintenance in a structured way, document every job transparently and recognise early when your facility needs attention.

Report a fault in
under 60 seconds.

  1. 01Scan QR codeNo app, no login
  2. 02DescribePhoto welcome
  3. 03Technician assignedAutomatic
  4. 04Track statusUntil resolved
Report a fault now No QR code on your facility? Contact us by telephone or email.
Knowledge base

Look it up yourself – around the clock.

Over 100 guides, error codes and maintenance tips with smart search – and a support ticket in one click.

To the knowledge base →
Maintenance history

Every job on your facility is documented – so at the next visit we know exactly what needs to be done.